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Do you need help solving an issue with your course or Starbucks Global Academy experience? Below you will find common solutions and information on how to contact us for help.

Problems with viewing/downloading content:

Open edX supports the latest versions of Chrome and Firefox. As with all systems:

  • Update your web browsers often.
  • Clear your browser's cache/cookies regularly. Here are instructions on clearing your cache/cookies in Chrome and Firefox.
  • Check your browser settings to make sure JavaScript and cookies are enabled.
  • Be patient. Depending upon the speed of your Internet connection, download times may vary.

Get Support

Need help with your account, learning experience, or course rewards and certificates? Fill out the SGA support form and we will get back to you as soon as we can.

You may also send us an email at